Overview

A leading financial institution wanted to modernize its digital banking operations. The existing processes were slow, siloed, and prone to delays, which frustrated both customers and stakeholders. The organization aimed to move toward an Agile model to speed up releases, improve collaboration, and strengthen customer trust.

Purpose

The program aimed to transform digital operations by reducing delays, streamlining processes, and delivering scalable solutions that strengthened customer trust and satisfaction.

Constraints

• Disjointed collaboration between business and IT teams.
• Recurring project delays due to unclear requirements.
• High risk of scope creep in large-scale digital transformation projects.

Action Plan

• Introduced Agile practices and facilitated sprint planning to align stakeholders.
• Acted as the bridge between business and engineering teams to ensure clarity.
• Implemented structured reporting processes to improve visibility.
• Mentored teams on Agile delivery and upskilling, improving accountability.

Impact

• Achieved 95% on-time delivery across multiple banking initiatives.
• Reduced scope creep by 25%, improving predictability.
• Enabled faster releases, strengthening customer trust in digital banking services.

Insights / Learnings

Clear alignment between stakeholders and teams is critical in high-stakes banking projects, where both compliance and delivery speed matter.